Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sara@plushiecouture.com.

Shipping

It will take 3-5 business days to prepare your shipment + the shipping and handling time that is chosen at checkout. 

We are not responsible for packages that are lost in the mail that show delivered. Refunds will not be given if shown received. All claims must be handled through the USPS website.

INTERNATIONAL BUYERS, please know you may be required to pay additional custom fees when you receive your package.

All buyers are responsible for RETURN TO SENDER items. This includes any denial of parcel acceptance in any form.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sara@plushiecouture.com or by mail using the details provided below:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify 
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

• Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers  email address, and phone number.

• Sharing Personal Information

• We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here https://tools.google.com/dlpage/gaoptout. You can opt out of targeted advertising by:

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

• Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

• Using Personal Information. We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

• Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Last updated: [08/26/2023]

It will take 3-5 business days to prepare your shipment + the shipping and handling time that is chosen at checkout. 

 

We are not responsible for packages that are lost in the mail that show delivered. Refunds will not be given if shown received. All claims must be handled through the USPS website.

INTERNATIONAL BUYERS, please know you may be required to pay additional custom fees when you receive your package.

All buyers are responsible for RETURN TO SENDER items. This includes any denial of parcel acceptance in any form.

Background

You accept these terms and conditions and agree to be bound by these terms and conditions when an order is placed on our website or a purchase is conducted in our retail store.

PAYMENT

• You are required to pay the full price of the Products stipulated and any delivery fees stipulated at the time of placing the Order

• DISCLAIMER

• Whilst care is taken in preparing the information contained on the Website and endeavor is made to keep the information up-to-date and correct, Plushie Couture  does not, and can not, provide any warranty, guarantee or promise express or implied concerning the content, completeness, accuracy, reliability, suitability, availability or currency with respect to the Website or any individual Product or information available through the Website. Plushie Couture reserves the right to change information published on the Website at any time. Plushie Couture is not liable to You or any other person for any loss in connection with the use of a linked site or in connection use of the Website.
• Plushie Couture  is not responsible and expressly disclaims all liability for any loss or damage including without limitation, indirect or consequential loss or damage (to the maximum extent permitted by law), of any kind arising out of the use, reference to or reliance on any information contained within the Website or obtained through it, for example from a supplier, even if Plushie Couture has been advised of the possibility of such loss or damage or they are foreseeable.
•  Plushie Couture accepts no responsibility for any errors or omissions contained within the Website. The information on the Website is provided on the basis that persons accessing the Website take responsibility for assessing and evaluating the relevance and accuracy of its content. Users of the Website do so at their own risk.

• . RISK AND DELIVERY

• Risk of loss, damage or destruction to the Products or any part thereof shall pass to You as and when delivery is made to You.
•  Any delivery date given is an estimate only. Plushie Couture will not be liable for any delays in completion or late delivery and will not be liable for any loss, damage or delay occasioned by You or any other persons arising from the late completion or delivery

• PRIVACY LAWS

• Plushie Couture may use the personal information provided by You for the purposes of completing the order. Your personal information will not be shared or sold. We will never market to you unless you sign up for our email list. 
• GENERAL
• You acknowledge that You must not assign any of Your rights under these terms and conditions.
• If a provision of these terms and conditions is void, voidable, unenforceable or illegal but would not be void, voidable, unenforceable or illegal if a word or words were omitted, that word or those words are severed, but should the provision or these terms and conditions nevertheless be void, voidable, unenforceable or illegal, that provision shall be severed yet the remainder of these terms and conditions will remain in full force and effect.

• Background

• You accept these terms and conditions and agree to be bound by these terms and conditions when an order is placed on our website or a purchase is conducted in our retail store.

  TERMS

• ORDERS Upon making an Order, You are deemed to have agreed to be bound by these terms and conditions.

• PAYMENT

  You are required to pay the full price of the Products stipulated and any delivery fees stipulated at the time of placing the Order

  DISCLAIMER

• Whilst care is taken in preparing the information contained on the Website and endeavor is made to keep the information up-to-date and correct, Plushie Couture  does not, and can not, provide any warranty, guarantee or promise express or implied concerning the content, completeness, accuracy, reliability, suitability, availability or currency with respect to the Website or any individual Product or information available through the Website. Plushie Couture reserves the right to change information published on the Website at any time. Plushie Couture is not liable to You or any other person for any loss in connection with the use of a linked site or in connection use of the Website.

• Plushie Couture  is not responsible and expressly disclaims all liability for any loss or damage including without limitation, indirect or consequential loss or damage (to the maximum extent permitted by law), of any kind arising out of the use, reference to or reliance on any information contained within the Website or obtained through it, for example from a supplier, even if Plushie Couture has been advised of the possibility of such loss or damage or they are foreseeable.

• Plushie Couture accepts no responsibility for any errors or omissions contained within the Website. The information on the Website is provided on the basis that persons accessing the Website take responsibility for assessing and evaluating the relevance and accuracy of its content. Users of the Website do so at their own risk.

• . RISK AND DELIVERY

• Risk of loss, damage or destruction to the Products or any part thereof shall pass to You as and when delivery is made to You.

• Any delivery date given is an estimate only. Plushie Couture will not be liable for any delays in completion or late delivery and will not be liable for any loss, damage or delay occasioned by You or any other persons arising from the late completion or delivery.

•  PRIVACY LAWS

• Plushie Couture may use the personal information provided by You for the purposes of completing the order. Your personal information will not be shared or sold. We will never market to you unless you sign up for our email list. 

• GENERAL

• You acknowledge that You must not assign any of Your rights under these terms and conditions.

• If a provision of these terms and conditions is void, voidable, unenforceable or illegal but would not be void, voidable, unenforceable or illegal if a word or words were omitted, that word or those words are severed, but should the provision or these terms and conditions nevertheless be void, voidable, unenforceable or illegal, that provision shall be severed yet the remainder of these terms and conditions will remain in full force and effect.